Terms & Conditions

Terms & Conditions


1. Quotations/Estimates

A quotation not accepted within 30 days may be changed.

2. Orders
Acceptance of orders is subject to credit approval and contingencies such as fire, water, strikes, theft, vandalism, act of God, and other causes beyond Print & Copy Factory's control. Canceled orders require compensation for incurred costs and related obligations.

3. Experimental Work
Experimental or preliminary work performed at the customer’s request will be charged to the customer at Print & Copy Factory’s current rates. This work may not be used without Print & Copy Factory’s written consent.

4. Creative Work
Sketches, copy, dummies, and all other creative work developed or furnished by Print & Copy Factory are Print & Copy Factory’s exclusive property. Print & Copy Factory must give written approval for all use of this work and for any derivation of ideas from it.

5. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Print & Copy Factory can requote a job at the time of submission if copy, film, tapes, disks, or other input materials do not conform to the information on which the original quotation was based.

6. Venue
In the event of suit regarding this contract, then venue and jurisdiction therefore shall be in either the Superior or Municipal Court, as appropriate, of the County of Whatcom County, Washington. The parties agree and stipulate that the essential terms of this contract are to be performed in said County.

7. Electronic Manuscripts & Images; All Electronic Files such as Logos, Photos, Files, & Data; and Hard Copy Files
It is the customer’s responsibility to maintain a copy of the original file. Print & Copy Factory is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or final input. Until digital input can be evaluated by Print & Copy Factory, no claims or promises are made about Print & Copy Factory’s ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize customer-supplied files will be charged at prevailing rates.

8. Alterations/Corrections
Customer alterations include all work performed in addition to the original specifications. All such work will be charged at Print & Copy Factory’s current rates.

9. Prepress Proofs
Print & Copy Factory will submit prepress proofs along with original copy for the customer’s review and approval. Corrections will be returned to Print & Copy Factory on a “master set” marked “O.K.,” “O.K. With Corrections” or “Revised Proof Required” and signed by the customer. Until the master set is received, no additional work will be performed. Print & Copy Factory will not be responsible for undetected production errors if:

  • Proofs are not required by the customer
  • The work is printed per the customer’s OK

10. Press Proofs
Press proofs will not be furnished unless they have been required in writing in Print & Copy Factory’s quotation. A press sheet can be submitted for the customer’s approval as long as the customer is present at the press during make-ready. Any press time lost or alterations/corrections made because of the customer’s delay or change of mind will be charged at Print & Copy Factory’s current rates.

11. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance.

12. Overruns/Underruns
Overruns or underruns will not exceed 10 percent of the quantity ordered. Print & Copy Factory will bill for the actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation.

13. Customer’s Property
Print & Copy Factory will only maintain fire and extended coverage on property belonging to the customer while the property is in Print & Copy Factory’s possession. Print & Copy Factory’s liability for such property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing and if the premium is paid to Print & Copy Factory.

14. Delivery
Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. Print & Copy Factory’s platform. All shipping estimates are subject to shipping providers such as UPS/USPS and are subject to change. Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state otherwise, Print & Copy Factory will charge accordingly at current rates. Charges for delivery of materials and supplies from the customer to Print & Copy Factory or from the customer’s supplier to Print & Copy Factory are not included in quotations unless specified. Title for finished work passes to the customer upon delivery to the carrier at the shipping point or upon mailing of invoices for the finished work or a portion thereof, whichever occurs first.

15. Production Schedules
Production schedules will be established and followed by both the customer, Print & Copy Factory, and the Suppliers. There will be no liability or penalty for delays due to a state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of God, or other cases beyond the control of Print & Copy Factory and their Suppliers. In such cases, schedules will be extended by an amount of time equal to the delay incurred.

16. Customer-Furnished Materials
Materials furnished by customers or their suppliers are verified by delivery tickets and/or packing slips. Print & Copy Factory bears no responsibility for discrepancies between delivery tickets and actual counts. Customer supplied paper must be delivered according to specifications furnished by Print & Copy Factory, and approved by Print & Copy Factory before we accept using said stock. These specifications will include correct weight, thickness, pick resistance, texture, conditions (such as how it was stored), and other technical requirements. Artwork, film, color separations, special dies, tapes, disks, or other materials furnished by the customer must be usable by Print & Copy Factory and the Suppliers without alteration or repair. Items not meeting this requirement will be repaired or recreated to spec by the customer or by Print & Copy Factory at Print & Copy Factory’s current rates.

17. Outside Purchases
Unless otherwise agreed in writing, all outside purchases as requested or authorized by the customer, are chargeable.

18. Terms/Claims/Liens
Payment is cash in advance or whatever has been agreed to between customer and Print & Copy Factory. Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, Print & Copy Factory and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that Print & Copy Factory’s performance has fully satisfied all terms, conditions, and specifications. Print & Copy Factory’s liability will be limited to the quoted selling price of defective goods without additional charge for special or consequential damages. As security for payment of any sum due under the terms of an agreement, Print & Copy Factory has the right to hold and place a lien on all customer property in Print & Copy Factory’s possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.

19. Liability
(1) Disclaimer of Express Warranties. Print & Copy Factory and their Suppliers warrant that the work is as described in the purchase order. The customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.

(2) Disclaimer of Implied Warranties. Print & Copy Factory and their Suppliers warrant only that the work will conform to the description contained in the purchase order. Print & Copy Factory’s maximum liability, whether by negligence, contract, or otherwise, will not exceed the return of the amount invoiced for the work in the dispute. Under no circumstances will Print & Copy Factory be liable for specific, individual, or consequential damages.

20. Indemnification
The customer agrees to protect Print & Copy Factory from economic loss and any other harmful consequences that might arise in connection with the work. This means the customer will hold Print & Copy Factory harmless and save, indemnify, and otherwise defend Print & Copy Factory against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.

(1) Copyrights. The customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold Print & Copy Factory harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.

(2) Personal or Economic Rights. The customer also warrants that the work does not contain anything that is libelous or scandalous or anything that threatens anyone’s right to privacy or other personal or economic rights. The customer will, at the customer’s sole expense, promptly and thoroughly defend Print & Copy Factory in all legal actions on these grounds as long as Print & Copy Factory:
• Promptly notifies the customer of legal action.
• Gives the customer reasonable time to undertake and conduct a defense.
Print & Copy Factory reserves the right to use its sole discretion in refusing to print anything Print & Copy Factory deems libelous, scandalous, improper, indecent, or infringing on copyright law.

21. Storage
Print & Copy Factory will retain intermediate materials used until the related end product has been accepted by the customer. If requested by the customer, intermediate materials will be stored for an additional period at an additional charge. Print & Copy Factory is not liable for any loss or damage to stored material beyond what is recoverable by Print & Copy Factory’s fire and extended insurance coverage.

22. Taxes
All taxes and assessments levied by any governmental authority are the responsibility of the customer. All amounts due for taxes and assessments will be added to the customer’s invoice. No tax exemption will be granted unless the customer’s current status “Exemption Certificate” (or other official proof of exemption) accompanies the purchase order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority or immediately reimburse Print & Copy Factory for any additional taxes paid.

23. Telecommunications
Unless otherwise agreed, the customer will pay for all transmission charges. Print & Copy Factory is not responsible for any errors, omissions, or extra costs resulting from faults in transmission.